RETURN AND REFUND POLICY

IMPORTANT: Industrial Burner Services Inc Is Not Responsible for Late Shipments By Our Shipping Partners Due to Weather, Mechanical Failures, Overwhelmed Supply Chain Or Other Acts Beyond Our Control.  

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Shipping costs are not reimbursed unless the return is due to an error that we made.

To start a return, you can contact us at sales@industrial-burner.com. Please note that returns will need to be sent to the following address: 7306 Harrison Ave. Cincinnati, OH 45247

All returns are subject to a restocking fee. 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@industrial-burner.com

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at: sales@industrial-burner.com

Please do not send your purchase back to the manufacturer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Changes and Cancellations
If you need to change or cancel your order after going through the checkout process, please call or email us as soon as possible and we'll do our best to accommodate you. If the product has already shipped, you will have to follow our return process. 

If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.