SHIPPING POLICY

IMPORTANT: Industrial Burner Services Inc. Is Not Responsible for Late Shipments By Our Shipping Partners Due to Weather, Mechanical Failures, Overwhelmed Supply Chain Or Other Acts Beyond Our Control.  

ORDER PROCESSING:

Expect an email to let you know your order is on the way! Shipping times differ across items, for details on availability or shipping times, feel free to reach out to us by phone or email.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery. After shipment, standard stocked products may be returned only if they are in a new and unused condition and in the original packaging. Please read our Refund Policy for further details.

In the event that your order arrives damaged in any way, please call or email us as soon as possible at sales@industrial-burner.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Industrial Burner Services Inc. only holds shipping records for 90 days past the day of shipping. After the 90 days we will not have record of your delivery.  It is the customers responsibility to notify Industrial Burner Services Inc. before the 90 days are completed. We will not refund or replace orders that have past the 90 days as our primary shipping partners delete records after this timeline.